Cancellation Policy
Last updated: June 2026
We understand that plans change. This policy explains how to cancel or reschedule a booking with JK House Cleaning.
Cancelling or rescheduling
If you need to cancel or reschedule your clean, please let us know as early as possible by calling 0427 510 406, emailing info.jkhousecleaning@gmail.com, or messaging us on WhatsApp. Advance notice helps us offer the slot to another customer and keep our schedule running smoothly.
Late cancellations
Cancellations made at very short notice, or where our cleaner is unable to access the property on arrival, may affect scheduling. Any applicable fees will always be communicated to you clearly and agreed in advance as part of your booking.
Rescheduling by us
Occasionally we may need to reschedule due to illness or unforeseen circumstances. If this happens, we will contact you as soon as possible to arrange a new time that suits you.
Access on the day
Please ensure safe access is available at the agreed time and that pets are secured. If we are unable to access the property as arranged, we may not be able to complete the clean as scheduled.
Questions
If you have any questions about cancelling or rescheduling, please contact us at info.jkhousecleaning@gmail.com or 0427 510 406.
Ready for a cleaner, fresher home?
Request your free, no-obligation quote today. We usually reply the same business day.